Support
We're here to help you get the most from your platform.
Common topics
Find help with these frequently needed areas.
Platform Access
User account setup, login issues, permissions, and workspace configuration.
Data Connections
Integrating your TMS, WMS, ERP, carrier APIs, and other data sources.
Alert Rules
Configuring exceptions, defining severity rules, and setting up alert routing.
Reporting Questions
Dashboard navigation, metric interpretation, and custom report building.
Billing & Account Administration
Subscription management, invoicing, and account updates.
Submit a support request
Let us know what you need help with. Our team will get back to you as soon as possible.
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Support availability
Monday–Friday, 8:00 AM–6:00 PM Central Time
We're here during business hours to help.
Response expectations
Critical operational-impact requests are reviewed first
Standard requests receive an initial response within one business day.
System status
✓ All systems operational
Freightline platform is running normally with no known issues.