Case Studies
How operations teams turned clearer visibility into measurable improvement.
Northfield Foods
Case Study
Challenge
Managing cold-chain visibility across a distributed network of regional distribution centers. Manual status checks, spreadsheet tracking, and fragmented carrier reporting made exception handling reactive and slow.
Approach
Implemented Freightline Control Tower to unify refrigerated shipment data from TMS, carrier GPS, and warehouse temperature sensors. Built exception workflow that routes temperature-risk shipments to specific quality teams.
Outcomes
- ▪ 27% faster response to temperature-related shipment events
- ▪ 22% reduction in manual status-chasing across the network
- ▪ Carrier cold-chain compliance visibility for the first time
We went from fixing temperature problems after customers complained to catching them before they affect quality. That's not just efficiency—that's protecting what we're known for.
— Supply Chain Director, Northfield Foods
Atlas Home Supply
Case Study
Challenge
Growing regional distribution network with inconsistent lane performance visibility. Planners lacked reliable data on which carriers delivered on time, which lanes had capacity issues, and where service was degrading.
Approach
Deployed Planning & Performance Analytics module with lane-level scorecards and trend analysis. Built dashboards showing carrier on-time performance, dwell time by warehouse, and fill-rate trending.
Outcomes
- ▪ 14% improvement in on-time delivery reporting confidence
- ▪ 11 hours saved weekly per transportation analyst
- ▪ Data-driven carrier conversations replacing blame-based discussions
Now when a carrier underperforms, we have the data to show exactly where and when. Conversations shifted from 'you're late' to 'here's how to fix this lane.'
— Director of Transportation, Atlas Home Supply
ClearSpan Industrial
Case Study
Challenge
Recurring late-pickup issues from key carriers despite multiple conversations. No clear pattern visibility made it hard to hold carriers accountable or identify which shipments to escalate to alternate carriers.
Approach
Built carrier scorecard dashboards with late-pickup trending and exception routing. Created escalation workflow that automatically identifies at-risk shipments and routes them to operations team for proactive carrier management.
Outcomes
- ▪ 8% reduction in recurring late-pickup issues within two quarters
- ▪ Clear accountability data for carrier performance reviews
- ▪ Proactive carrier assignment reducing last-minute expedites
Having the data meant we could have honest conversations about performance instead of just complaining. Within six months, the problematic lane improved significantly.
— VP of Operations, ClearSpan Industrial