Introduction
Freightline Metric Systems ("Company," "we," "us," or "our") operates the Freightline Metric Systems platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. By accessing and using the Freightline Metric Systems platform, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you use our Service, including:
- Account registration information (name, email, company, phone)
- Contact and communication information (messages, support requests)
- Payment and billing information (processed securely through third parties)
- Company and operational data you upload or integrate (shipment data, warehouse information, carrier details)
- Profile information and preferences
1.2 Automatically Collected Information
When you use our platform, we automatically collect certain technical information:
- Log data (IP address, browser type, pages visited, access times)
- Device information (operating system, device type, unique identifiers)
- Usage analytics (features used, frequency of access, interactions)
- Cookies and similar tracking technologies
1.3 Integrated Data
Through our integration services, we may process data from your TMS, WMS, ERP, EDI systems, carrier APIs, and other business systems. This data is treated with the same security and privacy protections as all other data we handle.
2. How We Use Your Information
We use the information we collect for purposes including:
- Providing and maintaining the Service
- Processing transactions and sending transaction-related communications
- Responding to inquiries and support requests
- Sending administrative and promotional communications (with your consent)
- Monitoring and analyzing platform usage and performance
- Improving and optimizing our Service
- Detecting and preventing fraudulent or unauthorized activity
- Complying with legal obligations and responding to lawful requests
- Establishing and protecting rights in litigation
3. How We Share Your Information
We do not sell or rent your personal information. We may share information in these circumstances:
- Service Providers: We share information with vendors who assist us (cloud hosting, payment processing, analytics), under strict data protection agreements.
- Business Transfers: If we merge, acquire, or sell assets, your information may be transferred as part of that transaction.
- Legal Compliance: We may disclose information to comply with law, court orders, or government requests.
- Your Consent: We share information with third parties when you explicitly consent.
4. Data Security
We implement comprehensive technical, administrative, and physical safeguards to protect your information:
- Encrypted transmission (TLS 1.2 or higher) for all data in transit
- Encrypted storage for sensitive data at rest
- Role-based access controls limiting data access to authorized personnel
- Regular security audits and vulnerability assessments
- Activity logging and monitoring for unauthorized access attempts
- Employee training on data protection and privacy practices
While we use industry-standard security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we maintain high standards of protection.
5. Data Retention
We retain your information for as long as necessary to provide the Service and comply with legal obligations. Operational data (shipments, exceptions, analytics) is retained for the duration of your subscription. Account data is retained for up to 12 months after account termination or deletion request. You may request data deletion subject to applicable legal requirements.
6. Your Privacy Rights
Depending on your location, you may have certain rights:
- Access: Request access to personal data we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Request a copy of your data in a portable format
- Objection: Object to processing of your data
To exercise these rights, contact us using the information below.
7. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Maintain session information and user preferences
- Understand how users interact with our platform
- Improve our Service and user experience
- Prevent fraud and unauthorized access
Most web browsers allow you to control cookies through settings. However, disabling cookies may impact your ability to use certain features of our Service.
8. Third-Party Links
Our Service may contain links to third-party websites and services not operated by us. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Service constitutes acceptance of the updated Privacy Policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Freightline Metric Systems
2 Melville Street
FALKIRK - FK1 1HZ
United Kingdom (GB)
+17087788719